COVID-19 and Our Commitment to You - See details.

 

We wanted you to know that all of us at Maclin Studio hope you and your loved ones are safe and well during these extraordinary times. Like you, we’re closely monitoring the rapidly evolving COVID-19 situation, especially as it impacts the safety and wellbeing of our team members, and our extended family and friends in our online community.  

As of March 24th, unfortunately there will be some delays in order processing and shipping. Normally we ship most in stock orders on the same or next business day. We anticipate that those orders will now process and ship in one to three business days.  Please note that while 2nd Day Air and Next Day Air shipping is still available, this refers to transit time. Processing time for these orders will still have a one to three business days timeframe.

If you have any questions or concerns, please do not hesitate to reach out to us at service@maclinstudio.com.

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FedEx GROUND shipping takes 1-4 business days within the 48 contiguous states depending on location. For example Illinois - 1 business day; New York - 2 business days; California - 4 business days, Florida - 3 business days. 

Ground shipping within the 48 contiguous states by FedEx or USPS is FREE for orders over $75.00. Orders of $75.00 or less have flat rate shipping of $6.95 (A few heavier, larger or more valuable items are custom quoted).

Shipping options are:

  • Ground shipping within the 48 contiguous states by FedEx or USPS is FREE for orders over $75.00. Orders of $75.00 or less have flat rate shipping of $6.95 with delivery in 1-5 business days according to delivery location. 
  • Ground shipping to Hawaii and Alaska ($23.95-$28.95 based on item(s) weight/quantity) is by FedEx or USPS Priority Mail. (Please note that a small number of larger and/or heavier items do no qualify for the Flat rate or FREE Shipping offer).
  • 2-Day Shipping ($42.95) with 2 business day delivery within the 48 contiguous states;
  • Next Day Shipping ($69.95) with next business day delivery within the 48 contiguous states (Hawaii and Alaska are shipped by Priority Mail).
  • Expedited shipping (2-Day, Next Day) for heavier, larger or more valuable items is usually custom quoted.
  • Shipping to Canada ($44.95) is by USPS International Priority Mail. (Please note that a small number of larger and/or heavier items do no qualify for the Flat rate or FREE Shipping offer. Weight and Dimensions restrictions may apply - if so we will notify you before processing those orders).
  • World wide shipping ($54.95) is by USPS International Priority Mail. (Please note that a small number of larger and/or heavier items do no qualify for the Flat rate or FREE Shipping offer). Weight and Dimensions restrictions may apply - if so we will notify you before processing those orders).
  • Standard Freight shipping for custom or made to order items provides liftgate with Curbside Delivery only. If Freight shipping with Inside Delivery is purchased, the freight carrier and Maclin Studio DBA Mackintosh Design will not be held liable for damages or injury to persons or property resulting from Inside Delivery services performed by the carrier. A 20% restocking charge applies to special order or custom items.

 Almost all the items we offer on Mackintosh Design are stocked here at Maclin. Orders received by Midnight Central Standard Time, ship out on the next business day except for a few custom or made to order items where otherwise indicated on the item page. As soon as you place your order, you will receive an email order confirmation, followed by a second email when your order goes out with shipping details. Our Midwest location means fast delivery throughout the U.S.

When you place your order to be shipped outside the United States through our secure encrypted order system, shipping worldwide is by International Airmail. Shipping to Canada is $44.95 and $54.95 to all other countries with estimated delivery in seven to fourteen days. (Please note that International Airmail final delivery is dependent on local postal services and that once the item is in your country, you will be responsible for any tariffs, customs, duties, or import fees that may apply. Weight and Dimensions restrictions may apply - if so we will notify you before processing those orders).

Damaged Items Policy: We ask that you please inspect your order upon delivery. Any damage MUST be reported by email within 5 business days of receipt. Please retain all original packaging materials until advised otherwise. Do not ship the item back to us. We will arrange for the carrier to collect it if necessary. Regrettably, we will not be able to process claims for damaged goods if this is not reported to us within the indicated time frame of 5 business days and/or if the original packaging materials have been discarded.

Of course every piece we ship goes out with a Complete Satisfaction Guarantee. We ask that you please inspect your order upon delivery. If for any reason you are not satisfied with your purchase, please return the unused merchandise in its original manufacturer packaging within 60 DAYS of receipt for a prompt and courteous exchange or refund. Refunds do NOT include original or return shipping charges. When you receive free shipping, Mackintosh Design is paying shipping costs on your behalf. Return of products voids the free shipping offer. Refunds will be the cost of goods less the actual shipping fees incurred by Mackintosh Design. Exchanges are of course shipped at no charge.

Thanks for visiting Mackintosh Design. If you have any other questions, please email us at info@mackintoshdesign.com. We'll be happy to be of assistance.